Welcome to Lernst! These Terms and Conditions govern your use of the Lernst platform. By enrolling with Lernst, you agree to abide by the following terms to ensure a structured and beneficial learning experience.
1. Overview of Services
Lernst offers both one-on-one and group classes in various languages. Tutors may be qualified to teach multiple languages, providing a diverse selection of learning options.
All group classes are pre-set with a specified schedule, and one-on-one sessions can be booked based on tutor availability.
2. Booking Policy
Session Booking: Learners can book sessions anytime based on tutor availability. Group classes follow a pre-defined schedule and must be purchased as listed.
Advance Booking: All sessions should be scheduled in advance to secure your preferred time slot.
Flexible Scheduling: Learners are allowed to book any number of sessions per week, subject to tutor availability. Tutors' schedules are regularly updated, and learners may contact tutors directly to request alternate timings if needed.
3. Cancellation and Rescheduling Policy
Learner-Initiated Cancellations: Learners can cancel or reschedule up to 3 sessions per package, provided notice is given at least 8 hours before the scheduled time. Canceled sessions will be returned to the learner’s package for rescheduling.
Late Cancellations: Sessions canceled with less than 8 hours’ notice are not eligible for rescheduling or refund.
Instructor-Initiated Cancellations: If an instructor cancels within 8 hours of the session, the session will be refunded. Cancellations made by instructors more than 8 hours in advance will also be refunded.
4. Refund Policy for Technical Issues
Refunds are available for one session per package in cases of technical issues, such as internet disruptions or hardware failures, on the learner’s side.
Learners are responsible for maintaining stable internet connectivity and functional audio/video equipment. Refunds are not provided for learner-side technical issues outside of Lernst's control.
5. Recording Policy
Learners may record sessions for personal use or request recordings from Lernst for quality and training purposes.
Lernst retains session recordings for up to 90 days. If a session is not recorded due to technical issues on our part, learners may request a replacement session.
6. Attendance and Package Expiry
Mandatory Attendance: Learners must attend all scheduled sessions within the validity period of their package, which is 3 months from the date of purchase.
Package Expiry: Sessions not used within the validity period cannot be rescheduled or redeemed. If a package renewal is canceled, remaining hours are valid until the original expiration date.
7. Session Duration
One-on-One Classes: Sessions can be booked for either 30 or 60 minutes.
Group Classes: Each group session lasts one hour.
8. Mutual Respect and Privacy
Ethical Discussions: Conversations should focus on educational topics within a respectful and ethical framework, avoiding potentially divisive topics, such as politics and religion.
Privacy Policy: Sharing contact details (e.g., phone numbers, emails, social media) outside of Lernst’s platform is prohibited. Requests to contact instructors outside of Lernst will result in immediate membership cancellation without refund.
Solicitation: Learners and tutors are not permitted to arrange private sessions outside the platform. Violations should be reported to Lernst’s support team.
9. Instructor Change and Session Cancellation Options
Learner Rights: Learners may request a change of instructor if:
They are uncomfortable with the instructor’s teaching style after the first session.
The instructor misses the first scheduled session.
The instructor misses or reschedules two sessions within a single package.
The learner feels unsatisfied with progress after eight sessions.
Instructor Rights: Instructors may request to remove a learner from their schedule. In such cases, learners may select another instructor.
10. Punctuality and Lateness Policy
Grace Period: Both learners and instructors have a 5-minute grace period at the start of each session.
Late Arrivals by Learner: If the learner arrives between 5 and 15 minutes late, the session will end as scheduled without extension. Arrivals beyond 15 minutes will be marked as a no-show, with the session forfeited and no refund provided.
Instructor Lateness: If an instructor is more than 15 minutes late, the session will be canceled, and a refund issued.
11. Missed Sessions Policy
Discussion Topics: Learners may select topics from the tutor’s specialty list for one-on-one sessions. Group sessions will focus on pre-defined topics.
12. Package Cancellation and Refund Policy
Full Refund: A full refund is available under the following circumstances only:
No sessions have been scheduled within the first 14 days from the date of purchase.
Refund Processing: Refunds are processed through the original payment method. For "Fawry" payments, refunds will be provided as cash and may take up to 30 business days.
Unsatisfactory Experience: If learners trial with three different instructors and remain unsatisfied, platform credits (rather than refunds) may be issued.
Expired Packages: No refunds are provided for unused or expired packages.
13. Platform Modifications and Updates
Lernst may periodically update these Terms and Conditions. Significant changes will be communicated through our website or via email.
14. Legal and Liability Disclaimer
Lernst makes every effort to provide a consistent, quality educational experience. However, we do not guarantee specific learning outcomes and are not liable for personal dissatisfaction or unmet learning goals.
These Terms and Conditions are intended to create a safe and respectful learning environment on the Lernst platform. For any questions or concerns, please contact our support team. Thank you for being a part of our learning community!