Refund Policy

Cancellation and Refund Policy

Cancellation by Student (Before 8 Hours): Students can cancel a session up to 8 hours before the scheduled start time and will have the session credited back to their package.
Cancellation Within 8 Hours: Cancellations within 8 hours of the session start time are not permitted. However, students may contact the tutor directly and request a rescheduling. Whether or not to accept this request is at the tutor’s discretion.
Rescheduling by Student (Up to 6 Hours Before): Students can reschedule a session up to 6 hours before the start time without penalty.
No-Show Policy: If a student fails to attend a session and does not show up within 15 minutes of the scheduled time, the session is marked as a no-show and is non-refundable.

Session Credit: For any permitted cancellation (e.g., more than 8 hours before the session), the student will receive the session credited back to their package.
Platform Credits: Students will only receive platform credits in cases where they cancel their entire package. These credits can be used for booking with other tutors on the platform.

Non-Refundable and Non-Reschedulable: Once booked, group classes cannot be canceled, rescheduled, or refunded.
Platform-Initiated Cancellations: If the platform cancels a group class, students will receive platform credit as a refund.

Refund Conditions: Students may cancel a package for a full refund within 14 days of purchase if no sessions have been attended or used.
Usage of Credits: Students who cancel a package will receive a refund as platform credit, which can be used with any other tutors on the platform.
Package Validity: Each package is valid for 3 months from the purchase date. After 3 months, any unused sessions will expire and are neither refundable nor usable.

If a tutor cancels a session within the 8-hour window, the student will be refunded with the session credited back to their package.
In emergency situations, the tutor may issue a refund with the platform admin's approval.

Emergencies: For urgent situations impacting attendance, students can contact the admin to request rescheduling or a refund. These requests are considered on a case-by-case basis.
Technical Issues: The platform is not responsible for technical problems on the student’s side. Students are encouraged to verify their tech setup before the session. However, if a technical issue occurs on the platform or tutor's side, compensation in the form of platform credit may be provided after review.

Requests Within 6 Hours: If a student needs to cancel or reschedule a session within 6 hours of the start time, they may request this from the tutor. Approval is at the tutor's discretion and cannot be guaranteed.